Shipping & Fulfillment
We ship from South Hadley, Massachusetts.
Orders typically ship within 1 to 2 business days, but in some cases may take up to one week to ship.
Yes. Please contact us for shipping rates outside of the 48 contiguous states at support@birthstool.com
No. Shipping costs are calculated at checkout based on your location and order details.
Returns & Refunds
Most new, unused, and unopened items may be returned within 30 days of delivery.
Due to health and safety concerns, opened items cannot be returned and are not eligible for a refund.
Only new, unused items in completely unopened, factory sealed packaging are eligible for return within 30 days of delivery. The product box must not be opened and all original seals and tape must remain intact. Due to health and safety concerns, any item with opened or tampered packaging is not eligible for return, refund, or store credit.
Return shipping costs are the responsibility of the customer.
Returns requested after the 30 day window are subject to a 30 percent restocking fee. If a refund is not available, a store credit will be issued.
Refunds are typically processed within two weeks of receiving your returned package, and often sooner.
We process refunds using the original form of payment.
No. Original shipping charges are non-refundable. Return shipping costs are also the responsibility of the customer.
Any damage must be reported within 30 days of delivery. Proof of damage is required.
Cancellations
Yes. Orders may be canceled at the customer’s request as long as the order has not shipped.
Please contact us as soon as possible, as we make every effort to ship orders quickly after they are placed.
If the order has already shipped, please contact us to initiate a return. Once the item is received back at our warehouse and confirmed to be eligible for return, a refund will be issued within two weeks.
Have more questions?
Reach out and we’ll be happy to help.