Contact us

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Headquarters

PO Box 381 Barrington NH 03825

Sales & Support

Phone

(603) 534-5330

FREQUENTLY ASKED QUESTIONS

Orders are fulfilled from one of our two locations depending on your location and product availability. We ship from Barrington NH as well as Los Angeles CA.

We are proud to offer Free Shipping on all orders in the contiguous United States!

All orders are shipped within 1 week of the order date, but typically much sooner.

Please contact us for shipping rates outside of the 48 contiguous states, support@birthstool.com

Please contact us if you would like to make a return.  You may return most new, unused items within 30 days of delivery.  Return shipping cost is the sole responsibility of the customer.  After the 30-day return window, we will add a 5% restocking fee to any return.  If a refund is unavailable, a store credit will be issued.  You should expect to receive your refund within two weeks of us receiving your package. However, in many cases, you will receive a refund more quickly.  If the product is damaged, you must report it to us within 30 days.  You will be required to provide proof of damage.

We will cancel any order upon the customer’s request as long as the order has not been shipped.  After the order has been shipped, the customer’s responsibility is to refuse the package or pay to have the goods returned to our warehouse.  When we receive the goods, a refund will be issued within two weeks.

We can ship almost anywhere in the world! Please contact us for shipping rates outside of the 48 contiguous states, support@birthstool.com

All applicable taxes, duties, and customs fees on any International or Canadian orders are the sole responsibility of the customer. We are required by customs authorities to state the value of your order directly on your package.

On some rare occasions, customs agents may delay the delivery of your package. Payment is required to release your order from customs, and these charges can normally be paid by credit card or COD (cash on delivery). If the customs charges are not paid the order will be returned to us.

We are required to collect sales tax on any products shipped within the State of California unless a valid California sales tax certificate of exemption is on file with our company.